Admin Guide / Integrations / Enterprise Integrations
Zoom Cloud Orgwide Integration
Enable organization-wide Zoom Cloud connectivity for Rox, allowing IT administrators to authorize Rox to securely access and ingest Zoom cloud rec meeting transcripts and related meeting metadata.
1) Adding the App - Integration Flow
Step 1 - Zoom Admin Initiates Connection
For Zoom admin:
Goes to Rox → Settings → Integrations → Click "Connect" on Zoom
Step 2 — Admin Consent
The admin is redirected to Zoom's standard Admin App Consent screen.
Zoom displays the requested application permissions:
meeting:read:list_past_participants:admin - View a past meeting's participants
cloud_recording:read:list_account_recordings:admin - List account recordings
cloud_recording:read:list_user_recordings:admin - Download transcript from recording
user:read:list_users:admin - View users
The Zoom admin reviews and clicks Allow. You will be redirected to the Rox application where you can see that the Zoom integration will be connected.
2) Usage
As a user, you can go to any customer account view in Rox to view your meeting transcripts and participants for the account. See below -
Once the integration is connected, you can view your meeting transcripts by navigating to the Accounts view on the home page.
Search for the account name that you recorded a meeting with
Select the account and navigate to the Notes tab
Click on the meeting from your calendar and select the Transcription sub-tab to view the transcript
3) Removing the App
To remove the App from Zoom, follow these steps -
Log in to your Zoom account and navigate to the Zoom App Marketplace.
Click Manage >> Added Apps or search for the "Rox" app.
Select the "Rox" app.
Click "Remove"
It is recommended to remove the app from Rox after you have removed it in Zoom. To do so -
navigate to the Settings page in Rox
Click the "Remove" icon on the Zoom integration
4) Troubleshooting
Incase you face any issues connecting the app in Rox, please ensure that -
You are an admin in your Rox organization
You are an admin in your Zoom account and can consent to admin permissions
If you still face issues, please report a bug and our team will get back to you.
5) Scope of Integration
Organization-wide connection to Zoom cloud to automatically ingest Zoom cloud recordings, transcripts into Rox for search, analytics, enrichment, and AI-powered insights.
This integration allows Rox to:
Discover Zoom cloud recordings across the organization
Download transcript content (VTT format) for Zoom users, Zoom rooms for meetings already present in Rox
Parse and structure transcripts
Associate transcripts with meeting metadata and call attendees
Enable transcript search and insights within Rox
This is a read-only integration. Rox does not modify meetings, users, or transcripts in Zoom.
Supported Data Access
Data Type | Purpose | API Permission (Delegated) |
|---|---|---|
Meeting Attendee | Retrieve attendee name and email for meeting context | meeting:read:list_past_participants:admin |
Transcript List | List transcript files for Zoom users and Zoom rooms | cloud_recording:read:list_account_recordings:admin |
Transcript download | Download transcript files for Zoom users and Zoom rooms | cloud_recording:read:list_user_recordings:admin |
Users | Map Zoom users to Rox users | user:read:list_users:admin |
Permission Model
Delegated permissions
Granted once by a Zoom admin
No per-user consent required
Delegated scopes used
6) What Data Rox Accesses
Property | Description |
|---|---|
Transcript Content | Full meeting transcript in WebVTT format |
Meeting Metadata | Subject, meeting URL, scheduled start/end time, host email |
Attendance Data | Participant names and email addresses |
User's Data | Basic user attributes(name, email) for host mapping |
This integration is strictly limited to Zoom meeting transcript ingestion.
7) Zoom Application Details
Property | Description |
|---|---|
App Type | Admin-managed Zoom app |
Protocol | OAuth 2.0 |
Consent Model | Zoom admin user consent based |
Token Handling | Short-lived service-to-service access tokens |
Redirect URI | https://run.rox.com/settings |
8) Components & Hosting Locations
Component | Vendor | Region |
|---|---|---|
Rox Frontend | Vercel | United States |
Rox Backend | AWS | us-east-2 (Ohio) |
Zoom APIs | Zoom | Zoom dependent |
9) Data Handling & Privacy
Category | Description |
|---|---|
Data Accessed | Meeting transcripts, meeting metadata, attendees |
Encryption | TLS 1.2+ in transit, AES-256 at rest |
Storage | Encrypted AWS storage |
Retention | Operational use only |
Deletion | Purged upon org request |
10) Security Controls
Control | Detail |
|---|---|
Auth Model | OAuth 2.0 client credentials |
Credential Type | Certificate-based authentication |
Token Handling | Short-lived access_token token and long lived refresh_token |
Revocation | Admin-controlled in Zoom app and Rox app anytime |
Audit | Rox logs + Zoom audit logs |
Least Privilege | Cloud recording, users read, and meeting participants Zoom API scopes |
11) Summary
Aspect | Detail |
|---|---|
Purpose | Org-wide Zoom transcript ingestion |
Access Model | Delegated permissions |
Write Access | None |
Restriction Method | Using Rox settings and Zoom marketplace page |
Permissions | meeting:read:list_past_participants:admin cloud_recording:read:list_account_recordings:admin cloud_recording:read:list_user_recordings:admin user:read:list_users:admin |
Revocable | Yes, anytime |
Hosting | Vercel (US), AWS us-east-2 (US) |
Data | Transcripts, meetings, meeting attendees, and Zoom user data synced securely and encrypted |
Controls | OAuth 2.0 flow; no user credentials stored; Zoom admin consent required; least-privilege scope |
Governance | Zoom remains authoritative; revocation and audit available anytime via Zoom Marketplace portal |