Admin Guide / Organization Settings
User Impersonation for Troubleshooting
What is User Impersonation?
User impersonation is a troubleshooting feature that allows authorized administrators in your organization to temporarily log in as another team member. This helps your team diagnose issues, test configurations, and verify that features are working correctly from a specific user's perspective.
Why Would You Use It?
User impersonation is useful when:
Troubleshooting issues - A team member reports a problem, and you need to see exactly what they're experiencing
Testing configurations - You've set up new settings or permissions and want to verify they work for specific users
Verifying data access - You need to confirm that users can access the right information
Debugging workflows - You want to see how a specific user's setup affects their experience with Rox
How It Works
Access the feature - Navigate to Settings → Impersonation in your Rox workspace
Select a user - View a list of all team members in your organization
Start impersonation - Click the "Impersonate" button next to the user you want to log in as
View as that user - You'll now see Rox exactly as they see it, with their data, permissions, and configuration
End impersonation - Simply log out when you're done, and you'll return to your own account
Important Things to Know
Authorization required - Only administrators in your organization can use this feature
Full access - When impersonating a user, you have the same permissions they have
Session logging - All impersonation sessions are logged for security and compliance purposes
Your identity is preserved - Behind the scenes, the system tracks that it's you using impersonation, not the actual user
Nothing is changed - Simply viewing as another user doesn't create, modify, or delete any data
Single impersonation at a time - You can only impersonate one user at a time
Getting Support
If you have questions about user impersonation or need help troubleshooting an issue for a team member, please reach out to your Rox support contact.